Policy in effect from 1st March 2023
ALL ACCEPTED ORDERS ARE FINAL, NON-CANCELABLE AND NON-REFUNDABLE, EXCEPT AS SPECIFIED IN THE RETURNS POLICY APPLICABLE TO YOUR PURCHASE.
Please contact TAM / Technical Account Manager for specifics about applicable Returns policy.
Service Level Agreement
S3Infosoft will provide a Monthly Uptime Percentage to Licensee of at least 99.5% (the SLA).
If S3Infosoft does not meet the SLA, and if you meet your obligations under the SLA, you will be eligible to receive the Financial Credits up to 25% of month's bill as credit.
This SLA states your sole and exclusive remedy for any failure by S3Infosoft to meet the SLA.
Downtime means either of the following occur:
You must request Financial Credit within 30 days of eligibility. Failure to comply with this requirement will forfeit your right to receive a Financial Credit. Financial Credits may only be applied to future paid use of S3Infosoft.
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City Tower, Boat Club Road, Bund Garden, Sangamvadi, Pune, Maharashtra, India
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